By Polly Irion, Certified Self Storage Manager
Our Property Managers pride themselves on making sure our properties run smoothly, and that all customers enjoy a safe self storage experience. This feat is attainable when both managers and tenants abide by the rules and regulations of the property. Let’s review a lot of those rules for a quick and easy read in this blog.
It starts off simply with our requirements to sign a rental agreement; and we only rent to customers who are 18 years of age or older with a valid photo ID. If you’re looking to store titled property, such as a vehicle, boat or motor home for example, we require proof of ownership as well as current insurance before a rental agreement can be completed. Once all the right forms of ID and documents are in hand, property managers review the rental agreement with customers.
No one likes the “sticky fingers” discount, so customers are responsible to keep their storage units secured at all times with a proper lock. As the tenant, you will be the only one who has access to your storage unit at any given time. Property managers are on site at least five days and often six days a week, and they are responsible to complete security checks on storage units’ multiple times during each business day. We observe access hours from 6am to 10pm seven days a week, every day of the year. We have this in place to limit the possibility of unfavorable activities occurring overnight when fewer witnesses are present. Even without the property manager present, each location has several security cameras installed that record with any/all motion, as well as an electronic keypad gate system that monitors customers punching in and out of the property.
Each tenant is provided an individualized key code to access the gate and entry doors, and that code is to be protected at all times so don’t share it with anyone else. Tenants should never “tailgate” or follow another tenant inside the gate without first stopping to punch in. You will not have to wait for the gate to close, but stop long enough to enter your unique key code. Management is able to run a report on gate activity to see who is on the property and when. Should any event occur that may need police involvement, those records would be submitted to the authorities. By punching in and out each time during your visit, you are protecting yourself by validating when you are and when you are not on the property.
Customers are permitted to bring guests onto the property during access hours of course, but are also responsible for them during the visit. We are a family-oriented company, and we have a 5 MPH speed limit posted at all locations for everyone’s safety. We also remind you that children are to be supervised at all times, and for there to be no bike riding, running and so forth on the property. Pets are not permitted on the property unless they are a certified service animal. While on site, the tenant is responsible to clean up after themselves and guests, and to remove any trash created during the trip.
It’s also important to note that during power outages, customers should not try and enter the property through any electronic gate or entry doors. If you are inside the gate when the power goes out, you can leave by walking through the man gate and make arrangements to retrieve your vehicle once the power comes back. This is a rare occurrence, but if it does happen, make sure your vehicle is parked out of the way of anyone’s storage unit or parking space. If you are on the property and this happens during regular office hours, simply walk to the rental office and speak with the property manager for next steps. Or you can call the office number if you have a cell phone handy.
In situations where there has been snowfall and inclement weather, plowing will not begin until after a three-inch accumulation, and only after other higher priority areas are taken care of first. We value your trust in storing your belongings with us, but hospitals, schools and other vital services will see the plow company before the storage units will. If the snowfall is heavy enough and continues for hours (or days), the plow company may be on the property multiple times to keep up with snow removal. Please be cognizant of them if you are on site, and make sure you move your vehicle so they can plow easily, then simply move back once they finish that area if you are still accessing your storage unit. In these cases, it is best to simply stay home and not visit your storage unit until enough time has gone by for the plows to come through and fully clear the entire property. You can also call the property manager and see if it is safe for you to visit before you make the trek out. It’s better to know for sure than to waste a trip on messy and potentially dangerous roads and possibly have to just turn around if the plows haven’t reached our property yet.
All in all, we want our customers to have a pleasant visit to the property every time they visit and to feel 100% safe while on site. By working together as a team, our property managers and customers who follow these regulations make that very easy to accomplish! If you have any questions, please contact us or reach out to any of our knowledgeable property managers. And, if you are ready to start using self storage, you can rent a storage unit online 24/7.