By Dana Sinsheimer, District Manager, CSSM
We understand that sometimes you have a question or concern and decide to give us a call for the answer or get some advice. When we are in the office and able to take your call, we are always more than happy to answer your questions. However, there are times when you call after regular business hours or when we are out on the property and away from the phone. During those times, we have After Hours Counselors who will answer and can assist you every day. We truly appreciate all of our tenants and customers, and we provide this service so you have access to information seven days a week – even when we are not open for business.
Need to pay your bill, but the office is closed?
Not to worry! You can simply call the office number and select one of the service options when prompted to be connected with a counselor. He or she may ask you for some information to access your account and review your balance. At that time, the counselor can process your payment over the phone immediately for your self storage unit. You can even pay ahead of time through our counselors. The counselor can email you a receipt just as the property manager does.
You can also read our blog “How Can I Make a Payment when the Office Is Closed?” for additional options.
Arrive at the property and don’t have your code?
No problem! Counselors can view your account in detail and verify your self storage unit number and access code on the spot. You will need to answer a few questions for security purposes and to verify your tenant status. The counselor can then give you the code over the phone or send you a text message which contains your code. Pretty cool, huh?
Need some help with sizes and pricing on units?
We’ve got you covered. When you call in to the office, choose option 1 when prompted to hear current availability and pricing for all self storage unit types and sizes at the property. Counselors can also review current specials that are offered on the self storage units for which you are interested. If you are unsure which unit size is right for you and your needs, the counselor is specially trained and can assist you. He or she can explain the many features of the property and everything that is offered with the rental.
You can even read one of our previous blogs, “Take the Guesswork Out of Selecting the Right Self Storage Unit” for some more detailed information.
If you are ready to reserve your self storage unit, the counselor can take care of that for you at no charge! The only thing you need to do is stop by the office during normal business hours to sign the lease and complete the rental process.
Have a random problem and the office is closed?
The counselors are able to access your account and review many items with you over the phone. They can answer questions and provide you with information. If they are unable to assist you and determine that you should talk with the property manager, they will contact the property manager directly or leave a message. On the next business day during regular business hours, the property manager can then contact you for further information and make sure you get the answers you need.
Holiday time and need some help?
Everyone deserves to celebrate the holidays with family and friends. Each of our facilities will post the holiday office hours on the door or window before the scheduled closure or adjustment to the hours. Our After Hours Counselor Center also observes all major holidays and there are times when the counselors will not be available to assist you. During those times, you will be prompted to leave a message for the property manager. When the property manager returns to the office on the next business day, he or she can then contact you and answer your questions.
We, at Moove In Self Storage, are always here for you – our customers and tenants. Whether you need to review your account, make a payment, reserve a unit or have some questions; our property managers and After Hours Counselors can help!
Our After Hours Counselors answer Monday-Friday 8am-12am, Saturday 8am-10pm and Sunday 10am-8pm during Daylight Saving Time; and they answer Monday-Friday 7am-11pm, Saturday 7am-9pm and Sunday 9am-7pm during Eastern Standard Time.
We appreciate your comments and feedback. You can contact us at any time or leave a comment below.